According to VinFast's recommendations, customers should maintain e-scooters after 1000km run or 1 month after purchase. Subsequent visits should be carried out after 5000km run or 6 months from the last maintenance.
In order to make the experience more enjoyable and optimize the usage time, users should note the following things to recharge the battery at the charging station:
+ Find the nearest charging station with VinFast E-Scooter App
+ When plugging in the charger, swift and definitive movements are recomended to avoid the power flickering and the charging process interrupted.
To schedule a Mobiles Service appointment for VinFast e-scooter, customers can follow these steps:
Step 1: Make an appointment
Customers book an appointment for Mobile Service in advance via the VinFast hotline 1900 23 23 89.
Step 2: Confirm the schedule and quotation
Customers should pay attention to the following conditions applied for VinFast warranted e-scooters, including:
1. Warranted product
Terms and conditions of the warranty stated in this warranty book are applied for licensed VinFast e-scooters, which are manufactured and distributed within VinFast Showrooms and distribution systems across the country.
2. Scope of warranty
In addition to the warranty policy in accordance with VinFast's responsibility, there are some cases of damages in which customers will not be benefited from VinFast’s warranty, including:
- Damage caused by using counterfeit spare parts
- Damage caused by misuse and excessive use of the vehicle
- Damage caused by not following the maintenance schedule.
- Damage caused by using the vehicle in flooded conditions or by foreign objects.
The currently accepted payment methods are:
①: Cash (when receiving VinFast e-scooters)
②: International card - Visa, Master, JCB (through a payment gateway like Onepay or Payoo)
③: Domestic card, Internet Banking
④: Bank transfer: Customers transfer via the account listed on the website and enter the Transaction code/ or upload the Accreditation, Transaction receipt to confirm payment.
⑤: Installment payment via credit card
With reference to the most updated methods for deposit payment, customers will go through 4 steps:
Step 1: Customers choose the nearest showroom/ VinFast Electric bike agent, which is suitable for bike purchase and reception afterward.
Step 2: The salesperson consults options and supports customers in signing the contract and deposit payment.
Step 3: Customers receive the VinFast e-scooters according to the schedule with the salesperson.
Customers can register for a VinFast e-scooters test ride. There are 3 different registration options:
+ Option 1: Contact the Customer Service team via hotline 1900 23 23 89
+ Option 2: Register directly at 1 of the Showrooms or VinFast Sales agent.
+ Option 3: Register via the website https://shop.vinfastauto.com/vn_en/dang-ky-lai-thu-xmd.html
VinFast e-scooter has a 3-year warranty with an unlimited number of kilometers/miles traveled.
The warranty period starts from the purchase date included in the invoice.
