To schedule a Mobiles Service appointment for VinFast e-scooter, customers can follow these steps:
Step 1: Make an appointment
Customers book an appointment for Mobile Service in advance via the VinFast hotline 1900 23 23 89.

Step 2: Confirm the schedule and quotation
VinFast service workshop will receive and evaluate the vehicle condition and needed services and confirm the appointment with the customer, prepare vehicles, personnel and spare parts for Mobile Service.

Step 3: Servicing
To carry out the service appointment, customers need to arrange a location to ensure the conditions for VinFast to complete the service.

Step 4: Vehicle inspection and handover
After completing the repair and troubleshooting, the customer checks and confirms the items according to the following criteria: correctness, sufficiency, quality as required, and receives the vehicle.

Step 5: Payment
Customers make the payment for repair costs (cash, bank transfer or online payment).

Note to ensure safety during mobile service:
+ The service area should be flat & convenient to work. Depending on the repair requirement, VinFast staff will consult and confirm with the customer.
+ Mobile Service cannot be performed in extreme conditions such as: fire, natural disaster and epidemic,...
+ Service performance in case of unfavorable weather conditions (rainy, sunny) may be limited.