In addition to the warranty policy in accordance with VinFast's responsibility, there are some cases of damages in which customers will not be benefited from VinFast’s warranty, including:
- Damage caused by using counterfeit spare parts
- Damage caused by misuse and excessive use of the vehicle
- Damage caused by not following the maintenance schedule.
- Damage caused by using the vehicle in flooded conditions or by foreign objects.
- Damage caused by factors beyond the control of the manufacturer.
- Damage to the battery/battery caused by parking in a high-temperature environment.
- Warranty does not apply to routine maintenance.
- Damage caused by wear and tear.
- Damage occurred within the warranty period but was reported after the warranty period expired.