Customer Support

To schedule a mobile repair service, please contact:
- Hotline 1900 23 23 89
- Contact the nearest VinFast Service Workshop hotline
- Book an appointment through the VinFast App on your phone
- Book an appointment online via VinFast website

Mobile Service works in parallel with VinFast's existing system of Service Workshops and rescue policies. This is the first genuine service in Vietnam, bringing convenience to customers. With Mobile Service, customers can schedule maintenance appointments, repair and replace spare parts mobility. Currently, Mobile Service is operating in 5 major cities for customers who own electric cars, including:

+ Ha Noi
+ Ho Chi Minh
+ Hai Phong
+ Da Nang
+ Can Tho

The exclusions of the VinFast 24/7 rescue service are as follows:
- Vehicle owners do not comply with VinFast's recall recommendations.
- The owner makes structural changes to the vehicle outside the scope of VinFast's permission.
- The user abuses the vehicle or uses it for a wrong purpose such as racing, off-road, overloading, or other purposes not allowed by VinFast or the law.
- The driver intentionally drives on harsh terrain such as potholes, debris, and many other obstacles ...
- VinFast refuses to deal with requests for indirect costs incurred during the rescue process, including: loss of time and vehicle owner's income, morale loss, commercial loss, phone costs, etc.
- The cost of returning the vehicle to the owner after the rescue and the repair is completed will not be within the scope of the VinFast rescue policy.
- In the event of natural disasters, epidemics, or force majeure, VinFast's ability to provide rescue services may be limited

When in need, customers can immediately contact the 24/7 free support and rescue call center via VinFast car support phone number: 1900 23 23 89. Currently, support services are deployed nationwide, applicable to all electric and petrol cars of VinFast.

After receiving information from customers, VinFast technicians will immediately assist at any time and place. The VinFast rescue team will tow the vehicle to the nearest distributor or service workshop, applicable for damage included in the warranty list that VinFast considers unable to be dealt with on the spot.

VinFast's 24/7 car rescue assists customers to tow their cars to the nearest distributor or service workshop for damage that makes the car unable to continue to operate that VinFast evaluates cannot be repaired on the spot. This service applies to vehicles within the warranty period.

VinFast offers this rescue service to maximize customer convenience when using VinFast cars. Thereby, users can rest assured when unexpected situations occur in the middle of the road, just contact the hotline (VinFast car support phone number), and the VinFast rescue team will promptly come to timely support.

VinFast car rescue operates 24/7, the towing service is performed by rescue units that VinFast is affiliated with. Currently, the network of service workshops and authorized VinFast distributors is present in many provinces/cities with large-scale, professional service, bringing convenience to customers.

With the advantages of speed, quality, cost optimization, etc., VinFast rescue services are considered to be perfect for building a comprehensive green car ecosystem. Currently, VinFast is deploying 3 rescue services:
- VinFast 24/7 rescue service
- Electric car battery rescue service
- Mobile repair service

To check VinFast car warranty book, customers should follow these steps:
+ Step 1: At the home page of VinFast website, customers select "After-sales service" => "Warranty information"
+ Step 2: In the "Automobile warranty period" section, the customer selects the warranty book => Select the type of vehicle to check the information.

All VinFast cars, including petrol and electric cars, have a warranty period of 10 years or 200,000km, whichever comes first - the longest for a regular car model on the market. As for the VinFast VF 5 model, VinFast applies a warranty period of 7 years or 140,000 km, whichever comes first.

The warranty covers the repair of defects in software, component quality, or VinFast assembly errors provided that the product is properly used and maintained, it does not cover items not subjected to warranty terms and conditions.

Replacement parts in the warranty are the smallest genuine parts and components provided by VinFast.

Warranty is valid throughout the territory of Vietnam, only applied and performed at VinFast Service Workshops and Authorized Distributors.

Warranty repairs are performed free of charge under warranty terms and conditions.

When in need of VinFast 24/7 rescue service, customers first need to contact the hotline 1900 23 23 89. Then, the customer provides personal information, the location of the incident, and the vehicle damage status for guidance on handling simple problems on their own.

In case the customer cannot handle it by themselves, the technician technicians will directly handle the repairable items corresponding to the service supply capacity of each distributor, and service workshop according to the mobile repair service operation process (Mobile Service).

For damage that VinFast believes cannot be repaired on the spot, the customer's vehicle will be towed to the nearest distributor or service workshop.

Customers assess the quality of VinFast's 24/7 rescue service after completing the rescue. User opinions will help VinFast improve service quality and improve customer experience in the future.

 

VinFast car rescue service operates 24 hours a day, 7 days a week, including holidays and Tet.

In regions where vehicle specifications, service systems, and parts support are standardized, customers may receive warranty services when operating their vehicles across countries within the same eligible region.

•    North America
Vehicles officially distributed by VinFast in the United States and Canada are eligible for cross-border warranty coverage between the two countries.
•    Europe
Vehicles officially distributed within the European Union (EU), including markets such as Germany, France, and the Netherlands, are eligible for cross-border warranty coverage throughout EU member states.
•    Middle East
Vehicles officially distributed within the Gulf Cooperation Council (GCC), comprising Saudi Arabia, the United Arab Emirates (UAE), Qatar, Kuwait, Oman, and Bahrain, are eligible for cross-border warranty coverage across all six member countries.
 

Cross-border warranty coverage is available only in regions that satisfy the operational, technical, and service requirements necessary to ensure consistent ownership experience and the highest standards of customer support. These requirements include:

•    Consistent warranty policies across participating markets;
•    Aligned vehicle specifications and technical standards;
•    Standardized parts supply and diagnostic systems;
•    Shared service systems enabling authorized Service Centers to access vehicle records, warranty information, service history, and operational data;
•    VinFast's ability to maintain consistent service quality and operational standards across its authorized Dealer and Service Center network.

This approach also reflects VinFast's ongoing efforts to expand and further integrate its global service network, with the aim of extending cross-border warranty coverage to additional regions in the future.

Due to market-specific distribution structures and service infrastructure considerations, warranty coverage is currently limited to the country in which the vehicle was originally purchased in the following markets:

•    Vietnam 
•    Indonesia 
•    India 
•    Philippines 
•    Kazakhstan (CIS region)

To help customers make informed decisions when relocating or operating their vehicles internationally, VinFast would like to highlight the following considerations:

General Policy
Vehicles purchased in one market and subsequently operated in a country outside the applicable cross-border warranty region will not be eligible for warranty benefits under the original warranty policy.
In such circumstances, even where customers are willing to bear the associated service costs, VinFast's ability to provide support may be subject to technical, operational, and logistical constraints.

Parts Availability
Vehicle specifications may vary across markets due to local regulatory requirements and market-specific product configurations. As a result, certain parts and components may differ and may not be readily interchangeable between markets. Where cross-market parts sourcing is feasible, additional lead times and international shipping costs may apply.

Technical Compatibility
Certain technical services, including software updates, may not be compatible with vehicles intended for other markets and may therefore be unavailable.

Service Support
•    In markets where VinFast maintains an authorized service network, Service Centers will endeavor to assist customers by conducting vehicle inspections and assessments. However, the availability of repair solutions may be subject to parts availability, technical compatibility, and service capabilities, and therefore cannot be guaranteed in all circumstances.

•    In markets where VinFast does not currently maintain a commercial or service presence, direct service support may not be available.

VinFast's Recommendation to Customers
Customers who plan to use their vehicle outside the original market of purchase for an extended period are encouraged to contact VinFast in advance. This allows our team to provide guidance on available support services, service capabilities, and any market-specific considerations that may apply.

For additional information regarding cross-border warranty eligibility, customers should refer to the ""Warranty Coverage"" section of the Warranty Booklet supplied with their vehicle, where applicable.
As VinFast continues to expand its global footprint, we remain committed to strengthening our service network and enhancing the ownership experience for customers worldwide. Updates to the Cross-Border Warranty Policy and related after-sales programs will be communicated through VinFast's official channels.