Customer Support

- First Activation & Installation
The first time you activate the Virtual Assistant, the system assists you in setting your personal preferences and introduces the main features of the system. To change the settings, go to Settings > Virtual Assistant.
The settings page allows customization:
• Gender - Set the gender of the Virtual Assistant
• Voice - Set to North/South accent for Virtual Assistant
• Mode - Set virtual assistant mode Continuous chat (Allows continuous chat without repeating the voice command “Hey VinFast”)
• Command timeout - Set how long the Virtual Assistant listens for commands
- Using guide
Activate Virtual Assistant
1. Press the button to use Virtual Assistant on the steering wheel or say “Hey, VinFast”
2. The system responds with a sound and a light border on the screen, indicating that the Virtual Assistant is ready
3. State your request clearly
4. After the command, the Virtual Assistant will perform your request. If your needs are beyond the virtual assistant's ability to perform, the system will respond or suggest other tasks within its ability

VinFast virtual assistant is a product developed by VinBigdata based on today's most advanced technology platforms such as artificial intelligence (AI), big data analysis, voice biometrics, etc. With a friendly interface, instant language recognition and processing speed, this smart tool on VF e34 can help users perform multiple hands-free tasks while driving such as:
- Smart car control
- Set up, track and remember driver profiles
- Navigation
- Safety and security
- Home and office facilities
- Car services

With VinFast's Virtual Assistant, users can easily turn on/off features such as air conditioners, fans, wifi, etc. just by voice, minimizing manual adjustments, and ensuring driver’s safety while driving the vehicle.
How to control these functions by using voice commands:
1. Adjust the air conditioner
- Turn on/off the air conditioner: Use the command "Turn on the air conditioner to X degrees / Turn on X degrees", the air conditioner will be adjusted with a temperature ranging from 16 - 30 degrees.
- Adjust the air conditioner temperature: Using the command "Increase the air conditioner to X degrees", "Reduce the air conditioner to X degrees", the system will adjust the air conditioner temperature from 16 - 30 degrees as requested by the user.
- Adjust the temperature according to the driver's perception: When using the command "I'm hot/I'm a bit hot/I'm too hot", "I'm cold/I'm a bit cold/I'm too cold", the virtual assistant will assist in adjusting the temperature control up/down 1 degree, and increase/decrease the fan up/down by 1-2 levels to bring comfort to the user.
2. Ventilation system
- Start the ventilation system: Using the command "Set the fan to level X", the virtual assistant will support turning on the ventilation fan from levels 1 - 8, and level 0 corresponds to turning it off.
- Customize fan temperature: Using the command "Increase the fan to X level", and "Reduce the fan by X level", the fan will be adjusted up/down from 1-2 levels.
- Adjust the direction of the fan: Using the command "Set/adjust the fan towards the face/ foot/face, foot/foot and front glass door", the system adjusts the fan in the required direction.
- Change the air ventilation mode: Use the command "Get inside/outside air".
3. Adjust the cooling mode
- Activate cooling mode: Using the command "Turn on / off cooling mode", the virtual assistant will activate or stop the cooling mode for the user.
4. Demister system
- Use the command "Turn on/off glass drying", "Turn on/off front glass drying", "Front glass drying", "Stop front glass drying".
5. Trunk
- Use the command "Close/open the trunk", "Close/open the trunk" or "Close/open the rear cover", the trunk will automatically adjust as required. This action is performed when the vehicle has come to a complete stop.
6. Wi-Fi system
- Use the command Turn on/off wifi.
7. Activate the Camera
- Use the command "Open Front Camera / Open Rear Camera