Customer Support

You can visit the website: https://shop.vinfastauto.com/vn_en/rolling-up-cost and follow these steps to calculate a VinFast car's rolling-up cost:
- Step 1: Enter the car model you intend to purchase.
- Step 2: Enter the edition of the vehicle.
- Step 3: Enter the province and city where the car owner registered to purchase.
- Step 4: Choose a payment method (pay at once or in installments).
- Step 5: The website will display the vehicle price plus the cost of vehicle registration, minus VinFast's incentives. From there, customers can expect the latest VinFast car's rolling-up cost.

VinFast would like to introduce available tools to help customers better understand and purchase online at our website vinfastauto.com, including:
①: Car comparison
- Compare the differences between each model and edition of VinFast in terms of Dimensions & Weight, Engine and Operation, Exterior, Interior, Safety & Security. Access link: https://shop.vinfastauto.com/vn_en/so-sanh-xe-vinfast
②: Rolling-up cost calculation
- Calculate the total cost to purchase a vehicle (the price of the vehicle, incentives, registration fee, maintenance fee, insurance...). Access link: https://shop.vinfastauto.com/vn_en/rolling-up-cost
③: Instalment payments estimation
- Automatically estimate installment payments corresponding to the car value, loan tenure, and interest. Access link: https://shop.vinfastauto.com/vn_en/installment-cost
- Pre-approve loan limit immediately with Techcombank. Customers can easily calculate the corresponding loan limit themselves. Access link: https://shop.vinfastauto.com/vn_vi/tham-dinh-vay-o-to
⑤: Schedule a maintenance appointment
- Customers can set a suitable maintenance schedule according to their personal plan. Access link: https://shop.vinfastauto.com/vn_en/dat-lich-dich-vu-bao-duong.html

Here are the steps you can take to order a VinFast car from our website shop.vinfastauto.com:
①: ACCESS VinFast car deposit page at: https://shop.vinfastauto.com/vn_en/dat-coc-o-to-dien-vinfast.html
- SELECT Vehicle models, now made easier with intuitive 360-degree images, select your desired model and color.
②: COMPLETE vehicle deposit information
- UPDATE personal/business information: COMPLETE the required information on the website.
- SELECT a Showroom to buy the vehicle: Enter the name of the Showroom you want to pay your deposit according to the suggestion from the system. For the field named Sales Consultant, fill in the name of the consultant you work with or leave it blank.
- Read and CONFIRM the Terms stated in the Deposit Agreement, Terms & Conditions of the VinFast website.
- Select the form of PAYMENT and follow the instructions.
③: COMPLETE the deposit

Customers can transfer VF 8 and VF 9 deposits to other people. Accordingly, customers can go to the selected Showroom/Distributor that they have made the deposit and sign a contract to transfer the deposit to another person (the procedure must also include the transferee).

VinFast reserves the right to cancel a confirmed order in the following cases:

- There are loopholes, system errors, errors, mistakes that lead to errors in Product information (including but not limited to price, features, Product categories, conditions, offers applied to the Products) during the transaction on the Website.
- The customer does not meet the conditions for participating in the transaction and/or intentionally provides incorrect information during the transaction.
- Violating the provisions of preferential policies or promotions.
- When VinFast fails to contact the customer three (03) times or more within twenty-four (24) hours from the time of deposit payment.

To verify an online bank loan when buying a VinFast car, customers need to visit https://shop.vinfastauto.com/vn_en/tham-dinh-vay-o-to and follow the below instructions:

+ Step 1: Fill in the registration form with the customer's full name, date of birth, ID, phone number, email, current residence, education, marriage status, a Techcombank office that customers want to be served.
+ Step 2 (Loan options): Fill in the loan amount and the expected loan period (from 1 to 8 years) after choosing the preferred VinFast car model and version.
+ Step 3 (Evaluating borrower income): Customers need to prove their income with 6 sources of income including: salary, house rental, car rental, household business, self-employment, and pension. Customers can choose one or more income sources as proof of their financial capacity according to the instructions in the registration form.
+ Step 4 (Credit Obligation): Customers have to share all information about other bank loans (if any) and declare that the information provided is true and correct and complies with VinFast's Privacy Policy. The results of the credit appraisal by Techcombank for VinFast car loans will be announced after the registration form is completed.

Customers can transfer the Deposit to VinFast Trading by one of the following methods:
- Payment via credit card;
- Payment via domestic ATM;
- Payment via bank transfer to VinFast Trading's account with the following information:
Account holder's name: VinFast Service and Trading Business Co., Ltd
Account number: 19035192838125
Bank: Vietnam Technological and Commercial Joint Stock Bank (Techcombank)

Buy VinFast electric cars directly at the Showroom:
- Customers can go to the nearest showroom/authorized dealer in VinFast's nationwide showroom system and experience directly, receive advice from staff to choose the right car model.
- After choosing a model, customers can pay at once or make a deposit and schedule a date to receive the car. For the deposit form, the customers will receive a car purchase contract. At the time of receiving the car according to the registration and agreement with the dealer, the customer can go to the showroom to receive the car and pay the remaining cost.

Buy VinFast electric car online
- Visit the deposit website https://shop.vinfastauto.com/vn_en/dat-coc-o-to-dien-vinfast.html
- Customers choose the car model they want to buy, choose the interior/exterior color, and click "Deposit now"
- Fill in personal information and choose the most convenient showroom/dealer location to receive the car.
- Read carefully the terms and conditions in the Deposit Agreement and click "Confirm"
- Make the deposit payment via one of the following methods: bank transfer, domestic debit cards, or international cards (Visa, Master Card).
- Within 24 hours of deposit payment, customers will receive a confirmation email from [email protected]. After receiving the email, the order is officially confirmed.