Customer Support

Customers can register for a VinFast e-scooters test ride. There are 3 different registration options:

+ Option 1: Contact the Customer Service team via hotline 1900 23 23 89
+ Option 2: Register directly at 1 of the Showrooms or VinFast Sales agent.
+ Option 3: Register via the website https://shop.vinfastauto.com/vn_en/dang-ky-lai-thu-xmd.html

• Step 1: Customers visit the VinFast website https://shop.vinfastauto.com/on/demandware.store/Sites-app_vinfast_vn-Site/en_VN/CartBike-Show
  (Applied to products including Theon, Theon S, Vento, Vento S, Feliz S, Klara S, Klara S 2022)
  Step 2: Customers choose the preferred e-scooters model
  Step 3: Customers choose the e-scooters color
  Step 4: Customers choose an option for the e-scooters battery (renting or purchasing)
  Step 5:
  + Customers enter personal information including: Full name, phone number, identity card, and email.
  + Customers choose the City, Showroom most convenient to receive the Electric Bike, salesperson name, and referral code (if they have one).
  Step 6: Customers tick the Commitment, Terms & Conditions boxes of VinFast Online. After that, customers choose the suitable payment method (credit card or ATM domestic card/ Internet Banking) and click the “Confirm option”.
  Step 7: Customers re-check the information in the order board before moving on to Payment.
  Step 8: Customers enter information and proceed with all the required steps. With each payment method, the system will require different information. Customers after filling in all the blanks will click “Confirm payment”
  Step 9: After the payment procedure, VinFast will send a confirmation email to customers within 24 hours of the payment period.
  Step 10: After receiving the email and confirming it, customers can go to the registered showroom to receive the e-scooters. The exact date is scheduled with the salesperson.

With reference to the most updated methods for deposit payment, customers will go through 4 steps:

Step 1: Customers choose the nearest showroom/ VinFast Electric bike agent, which is suitable for bike purchase and reception afterward.
Step 2: The salesperson consults options and supports customers in signing the contract and deposit payment.
Step 3: Customers receive the VinFast e-scooters according to the schedule with the salesperson.

The currently accepted payment methods are:
①: Cash (when receiving VinFast e-scooters)
②: International card - Visa, Master, JCB (through a payment gateway like Onepay or Payoo)
③: Domestic card, Internet Banking
④: Bank transfer: Customers transfer via the account listed on the website and enter the Transaction code/ or upload the Accreditation, Transaction receipt to confirm payment.
⑤: Installment payment via credit card
⑥: Installment payment via EVNFinance