How do I pay the cost of charging VinFast e-scooter batteries at public charging stations?
To pay for charging at the charging station, Customers need to add a payment account on the VinFast E-Scooter App. The steps are as follows
- Step 1: Customers go to Payment on VinFast E-Scooter App. Next, select “Add method of PAYMENT”.
- Step 2: Depending on customer needs, customers can choose payment methods:
Via bank ATM card
Via credit card
Or via both ATM card and credit card.
- Step 3: Customers add payment method information:
With ATM card: Customers enter card number information and add related information according to the instruction form, authenticate via OTP code to pair the card with the app.
With international cards (JCB, Visa, Master): Customers enter card number information, fill in additional information in the form, and authenticate via OTP code to pair the card with the app.
How do I charge my e-scooter at the charging station?
● Step 1: Move the e-scooter to the empty charging post, with an available charging port (the indicator light of the charging post is green).
● Step 2: Turn off the engine, open the trunk, connect the charger to the e-scooter and plug the charger into an empty socket on the charging port.
● Step 3: Log in to VinFast E-Scooter App, go to Services, select Scan QR Code, scan the QR code on the charging post, select the corresponding charging port, and confirm to start the charging process. Please note that the scooter only starts charging when the status light on the charging port turns red.
● Step 3.1: On the App, the available ports will appear, and the customer selects the corresponding charging port with the charger plugged in (see HD in step 1).
● Step 3.2: Select the corresponding charging port on the App corresponding to the charging port. Press OK in the right corner of the screen and the charging process will begin.
● Step 4: On the screen, information such as: charging time, power consumption, and the provisional amount will be displayed. If the Customer wants to end the charging session, press Stop Charging.
● Step 5: Customers check and review the information related to the charging session on the VinFast E-Scooter application including:
❖ Total charging time
❖ Power Consumption
❖ Price
● Step 6: After charging ends or the Customer stops charging, the indicator light at the charging port turns green. Customers unplug the charger from the socket of the charging post, store the charger in the trunk, move the vehicle out of the charging position, and finish the charging process.
What should I pay attention to when charging electric vehicles at public charging stations?
In order to make the experience more enjoyable and optimize the usage time, users should note the following things to recharge the battery at the charging station:
+ Find the nearest charging station with VinFast E-Scooter App
+ When plugging in the charger, swift and definitive movements are recomended to avoid the power flickering and the charging process interrupted.
+ When unplugging the charger, users should turn off the engine, unplug the charger from the power outlet first, then unplug the charging port. In particular, it is necessary to wait at least 30 seconds before turning on the electric lock.
+ In case of sudden unplugging, users need to wait at least 10 seconds if charging on the vehicle and 1 minute if charging directly, before plugging the charger back in.
+ If the connection is not stable, the user should unplug the charger and plug it back in.
