VinFast virtual assistant is a product developed by VinBigdata based on today's most advanced technology platforms such as artificial intelligence (AI), big data analysis, voice biometrics, etc. With a friendly interface, instant language recognition and processing speed, this smart tool on VF e34 can help users perform multiple hands-free tasks while driving such as:
- Smart car control
- Set up, track and remember driver profiles
- Navigation
- Safety and security

Customers should not charge VinFast electric car batteries in the following cases:
- When the weather conditions are bad: heavy rain, thunder.
- Use the emergency stop button on the charging post in unusual circumstances such as the charging port or the vehicle having a burning smell, fire, or other incidents.

In case you have not owned a VinFast car, you can still register for an App account and use it to:

- Learn and experience VinFast App
- Find information on VinFast car models
- Schedule a test drive

Instructions for charging VinFast electric car batteries at the charging station:
- Step 1: Pull the car into the charging compartment of the available charging station (the charging station has a blue LED signal).
- Step 2: Park the car in a safe position, then push the lever under the left foot of the driver's seat to open the car charging port.

Customers can transfer the Deposit to VinFast Trading by one of the following methods:
- Payment via credit card;
- Payment via domestic ATM;
- Payment via bank transfer to VinFast Trading's account with the following information:
Account holder's name: VinFast Service and Trading Business Co., Ltd
Account number: 19035192838125
Bank: Vietnam Technological and Commercial Joint Stock Bank (Techcombank)

Here are the steps you can take to order a VinFast car from our website shop.vinfastauto.com:
①: ACCESS VinFast car deposit page at: https://shop.vinfastauto.com/vn_en/dat-coc-o-to-dien-vinfast.html
- SELECT Vehicle models, now made easier with intuitive 360-degree images, select your desired model and color.
②: COMPLETE vehicle deposit information

VinFast would like to introduce available tools to help customers better understand and purchase online at our website vinfastauto.com, including:
①: Car comparison

You can visit the website: https://shop.vinfastauto.com/vn_en/rolling-up-cost and follow these steps to calculate a VinFast car's rolling-up cost:
- Step 1: Enter the car model you intend to purchase.
- Step 2: Enter the edition of the vehicle.
- Step 3: Enter the province and city where the car owner registered to purchase.

To check VinFast car warranty book, customers should follow these steps:
+ Step 1: At the home page of VinFast website, customers select "After-sales service" => "Warranty information"
+ Step 2: In the "Automobile warranty period" section, the customer selects the warranty book => Select the type of vehicle to check the information.

With the advantages of speed, quality, cost optimization, etc., VinFast rescue services are considered to be perfect for building a comprehensive green car ecosystem. Currently, VinFast is deploying 3 rescue services:
- VinFast 24/7 rescue service
- Electric car battery rescue service
- Mobile repair service