Can I use the VinFast App without a car?
In case you have not owned a VinFast car, you can still register for an App account and use it to:
- Learn and experience VinFast App
- Find information on VinFast car models
- Schedule a test drive
User Manual
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cars
How to charge VinFast electric car batteries at the charging station?
Instructions for charging VinFast electric car batteries at the charging station:
- Step 1: Pull the car into the charging compartment of the available charging station (the charging station has a blue LED signal).
- Step 2: Park the car in a safe position, then push the lever under the left foot of the driver's seat to open the car charging port.
How do I transfer the deposit to VinFast?
Customers can transfer the Deposit to VinFast Trading by one of the following methods:
- Payment via credit card;
- Payment via domestic ATM;
- Payment via bank transfer to VinFast Trading's account with the following information:
Account holder's name: VinFast Service and Trading Business Co., Ltd
Account number: 19035192838125
Bank: Vietnam Technological and Commercial Joint Stock Bank (Techcombank)
How do I order a car from the VinFast website?
Here are the steps you can take to order a VinFast car from our website shop.vinfastauto.com:
①: ACCESS VinFast car deposit page at: https://shop.vinfastauto.com/vn_en/dat-coc-o-to-dien-vinfast.html
- SELECT Vehicle models, now made easier with intuitive 360-degree images, select your desired model and color.
②: COMPLETE vehicle deposit information
What tools does the VinFast website currently have to assist Customers?
VinFast would like to introduce available tools to help customers better understand and purchase online at our website vinfastauto.com, including:
①: Car comparison
How do I calculate a VinFast car's rolling-up cost?
You can visit the website: https://shop.vinfastauto.com/vn_en/rolling-up-cost and follow these steps to calculate a VinFast car's rolling-up cost:
- Step 1: Enter the car model you intend to purchase.
- Step 2: Enter the edition of the vehicle.
- Step 3: Enter the province and city where the car owner registered to purchase.
Where can I find the warranty notes of VinFast cars?
To check VinFast car warranty book, customers should follow these steps:
+ Step 1: At the home page of VinFast website, customers select "After-sales service" => "Warranty information"
+ Step 2: In the "Automobile warranty period" section, the customer selects the warranty book => Select the type of vehicle to check the information.
What VinFast rescue services are available?
With the advantages of speed, quality, cost optimization, etc., VinFast rescue services are considered to be perfect for building a comprehensive green car ecosystem. Currently, VinFast is deploying 3 rescue services:
- VinFast 24/7 rescue service
- Electric car battery rescue service
- Mobile repair service
What is VinFast's 24/7 rescue service?
VinFast's 24/7 car rescue assists customers to tow their cars to the nearest distributor or service workshop for damage that makes the car unable to continue to operate that VinFast evaluates cannot be repaired on the spot. This service applies to vehicles within the warranty period.
In which cities does the Mobile service for electric VinFast cars operate?
Mobile Service works in parallel with VinFast's existing system of Service Workshops and rescue policies. This is the first genuine service in Vietnam, bringing convenience to customers. With Mobile Service, customers can schedule maintenance appointments, repair and replace spare parts mobility. Currently, Mobile Service is operating in 5 major cities for customers who own electric cars, including:
+ Ha Noi
+ Ho Chi Minh
+ Hai Phong
+ Da Nang
+ Can Tho
