The exclusions of the VinFast 24/7 rescue service are as follows:
- Vehicle owners do not comply with VinFast's recall recommendations.
- The owner makes structural changes to the vehicle outside the scope of VinFast's permission.
- The user abuses the vehicle or uses it for a wrong purpose such as racing, off-road, overloading, or other purposes not allowed by VinFast or the law.
When in need, customers can immediately contact the 24/7 free support and rescue call center via VinFast car support phone number: 1900 23 23 89. Currently, support services are deployed nationwide, applicable to all electric and petrol cars of VinFast.
All VinFast cars, including petrol and electric cars, have a warranty period of 10 years or 200,000km, whichever comes first - the longest for a regular car model on the market. As for the VinFast VF 5 model, VinFast applies a warranty period of 7 years or 140,000 km, whichever comes first.
Buy VinFast electric cars directly at the Showroom:
- Customers can go to the nearest showroom/authorized dealer in VinFast's nationwide showroom system and experience directly, receive advice from staff to choose the right car model.
VinFast reserves the right to cancel a confirmed order in the following cases:
Customers can transfer VF 8 and VF 9 deposits to other people. Accordingly, customers can go to the selected Showroom/Distributor that they have made the deposit and sign a contract to transfer the deposit to another person (the procedure must also include the transferee).
To ensure security, besides the password, users can use Face ID or fingerprint to log in to their VinFast App account as follows:
Login with ID:
- Enable login with Face ID/Fingerprint
- Log in with a password, go to the Password and Security section in the "VinFast ID" page
Enable Fingerprint/Face ID: Enable “Register Face ID” or “Register Fingerprint”.
Sign in Fingerprint/Face ID: Touch the “Fingerprint” or “Face ID” icon on the screen.
Depending on whether you purchased VinFast VF 8 Eco or VF 8 Plus, there are differences in usage:
VF 8 Eco uses a mechanical trunk
VF 8 Plus uses an electric trunk that supports the kick-opening feature.
VinFast VF 8 has a variety of connectivity capabilities, helping you connect your car with your phone and other mobile devices, including:
Type-A USB connection port - Driver's seat: 2 ports
Type-A USB connection port - Row 2: 2 ports
USB connector type C
With VinFast's Virtual Assistant, users can easily turn on/off features such as air conditioners, fans, wifi, etc. just by voice, minimizing manual adjustments, and ensuring driver’s safety while driving the vehicle.
How to control these functions by using voice commands:
1. Adjust the air conditioner
