VinFast's 24/7 car rescue assists customers to tow their cars to the nearest distributor or service workshop for damage that makes the car unable to continue to operate that VinFast evaluates cannot be repaired on the spot. This service applies to vehicles within the warranty period.
Mobile Service works in parallel with VinFast's existing system of Service Workshops and rescue policies. This is the first genuine service in Vietnam, bringing convenience to customers. With Mobile Service, customers can schedule maintenance appointments, repair and replace spare parts mobility. Currently, Mobile Service is operating in 5 major cities for customers who own electric cars, including:
+ Ha Noi
+ Ho Chi Minh
+ Hai Phong
+ Da Nang
+ Can Tho
To schedule a mobile repair service, please contact:
- Hotline 1900 23 23 89
- Contact the nearest VinFast Service Workshop hotline
- Book an appointment through the VinFast App on your phone
- Book an appointment online via VinFast website
The VinFast app is developed by the VinFast team to help drivers connect and control their car remotely via mobile devices. The app is integrated with many smart features to optimize the user experience. Thereby, through the VinFast app for electric cars, customers can:
- Register, log in an account
- Adjust advanced settings, software management and change the driver's role on the vehicle
- Monitor battery health and charging status
- Schedule a journey and transfer it to the car
- Vehicle condition tracking
