All VinFast cars, including petrol and electric cars, have a warranty period of 10 years or 200,000km, whichever comes first - the longest for a regular car model on the market. As for the VinFast VF 5 model, VinFast applies a warranty period of 7 years or 140,000 km, whichever comes first.
To schedule a Mobiles Service appointment for VinFast e-scooter, customers can follow these steps:
Step 1: Make an appointment
Customers book an appointment for Mobile Service in advance via the VinFast hotline 1900 23 23 89.
Step 2: Confirm the schedule and quotation
Customers should pay attention to the following conditions applied for VinFast warranted e-scooters, including:
1. Warranted product
Terms and conditions of the warranty stated in this warranty book are applied for licensed VinFast e-scooters, which are manufactured and distributed within VinFast Showrooms and distribution systems across the country.
2. Scope of warranty
In addition to the warranty policy in accordance with VinFast's responsibility, there are some cases of damages in which customers will not be benefited from VinFast’s warranty, including:
- Damage caused by using counterfeit spare parts
- Damage caused by misuse and excessive use of the vehicle
- Damage caused by not following the maintenance schedule.
- Damage caused by using the vehicle in flooded conditions or by foreign objects.
To check VinFast car warranty book, customers should follow these steps:
+ Step 1: At the home page of VinFast website, customers select "After-sales service" => "Warranty information"
+ Step 2: In the "Automobile warranty period" section, the customer selects the warranty book => Select the type of vehicle to check the information.
With the advantages of speed, quality, cost optimization, etc., VinFast rescue services are considered to be perfect for building a comprehensive green car ecosystem. Currently, VinFast is deploying 3 rescue services:
- VinFast 24/7 rescue service
- Electric car battery rescue service
- Mobile repair service
VinFast's 24/7 car rescue assists customers to tow their cars to the nearest distributor or service workshop for damage that makes the car unable to continue to operate that VinFast evaluates cannot be repaired on the spot. This service applies to vehicles within the warranty period.
Mobile Service works in parallel with VinFast's existing system of Service Workshops and rescue policies. This is the first genuine service in Vietnam, bringing convenience to customers. With Mobile Service, customers can schedule maintenance appointments, repair and replace spare parts mobility. Currently, Mobile Service is operating in 5 major cities for customers who own electric cars, including:
+ Ha Noi
+ Ho Chi Minh
+ Hai Phong
+ Da Nang
+ Can Tho
To schedule a mobile repair service, please contact:
- Hotline 1900 23 23 89
- Contact the nearest VinFast Service Workshop hotline
- Book an appointment through the VinFast App on your phone
- Book an appointment online via VinFast website
VinFast e-scooter has a 3-year warranty with an unlimited number of kilometers/miles traveled.
The warranty period starts from the purchase date included in the invoice.
