What warranty coverage is provided outside eligible regions?
To help customers make informed decisions when relocating or operating their vehicles internationally, VinFast would like to highlight the following considerations:
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Which markets have country-specific warranty coverage?
Due to market-specific distribution structures and service infrastructure considerations, warranty coverage is currently limited to the country in which the vehicle was originally purchased in the following markets:
• Vietnam
• Indonesia
• India
• Philippines
• Kazakhstan (CIS region)
What are the standards for cross-border warranty coverage?
Cross-border warranty coverage is available only in regions that satisfy the operational, technical, and service requirements necessary to ensure consistent ownership experience and the highest standards of customer support. These requirements include:
Which regions are eligible for cross-border warranty coverage?
In regions where vehicle specifications, service systems, and parts support are standardized, customers may receive warranty services when operating their vehicles across countries within the same eligible region.
What is the scope of VinFast car warranty?
The warranty covers the repair of defects in software, component quality, or VinFast assembly errors provided that the product is properly used and maintained, it does not cover items not subjected to warranty terms and conditions.
Replacement parts in the warranty are the smallest genuine parts and components provided by VinFast.
What is the maintenance schedule of VinFast e-scooters?
According to VinFast's recommendations, customers should maintain e-scooters after 1000km run or 1 month after purchase. Subsequent visits should be carried out after 5000km run or 6 months from the last maintenance.
Does VinFast's 24/7 rescue service work on holidays?
VinFast car rescue service operates 24 hours a day, 7 days a week, including holidays and Tet.
What is VinFast 24/7 rescue service process?
When in need of VinFast 24/7 rescue service, customers first need to contact the hotline 1900 23 23 89. Then, the customer provides personal information, the location of the incident, and the vehicle damage status for guidance on handling simple problems on their own.
In which case should I not call VinFast rescue 24/7?
The exclusions of the VinFast 24/7 rescue service are as follows:
- Vehicle owners do not comply with VinFast's recall recommendations.
- The owner makes structural changes to the vehicle outside the scope of VinFast's permission.
- The user abuses the vehicle or uses it for a wrong purpose such as racing, off-road, overloading, or other purposes not allowed by VinFast or the law.
How do I reach VinFast 24/7 rescue service?
When in need, customers can immediately contact the 24/7 free support and rescue call center via VinFast car support phone number: 1900 23 23 89. Currently, support services are deployed nationwide, applicable to all electric and petrol cars of VinFast.
