The warranty covers the repair of defects in software, component quality, or VinFast assembly errors provided that the product is properly used and maintained, it does not cover items not subjected to warranty terms and conditions.
Replacement parts in the warranty are the smallest genuine parts and components provided by VinFast.
According to VinFast's recommendations, customers should maintain e-scooters after 1000km run or 1 month after purchase. Subsequent visits should be carried out after 5000km run or 6 months from the last maintenance.
VinFast car rescue service operates 24 hours a day, 7 days a week, including holidays and Tet.
When in need of VinFast 24/7 rescue service, customers first need to contact the hotline 1900 23 23 89. Then, the customer provides personal information, the location of the incident, and the vehicle damage status for guidance on handling simple problems on their own.
The exclusions of the VinFast 24/7 rescue service are as follows:
- Vehicle owners do not comply with VinFast's recall recommendations.
- The owner makes structural changes to the vehicle outside the scope of VinFast's permission.
- The user abuses the vehicle or uses it for a wrong purpose such as racing, off-road, overloading, or other purposes not allowed by VinFast or the law.
When in need, customers can immediately contact the 24/7 free support and rescue call center via VinFast car support phone number: 1900 23 23 89. Currently, support services are deployed nationwide, applicable to all electric and petrol cars of VinFast.
All VinFast cars, including petrol and electric cars, have a warranty period of 10 years or 200,000km, whichever comes first - the longest for a regular car model on the market. As for the VinFast VF 5 model, VinFast applies a warranty period of 7 years or 140,000 km, whichever comes first.
To schedule a Mobiles Service appointment for VinFast e-scooter, customers can follow these steps:
Step 1: Make an appointment
Customers book an appointment for Mobile Service in advance via the VinFast hotline 1900 23 23 89.
Step 2: Confirm the schedule and quotation
Customers should pay attention to the following conditions applied for VinFast warranted e-scooters, including:
1. Warranted product
Terms and conditions of the warranty stated in this warranty book are applied for licensed VinFast e-scooters, which are manufactured and distributed within VinFast Showrooms and distribution systems across the country.
2. Scope of warranty
In addition to the warranty policy in accordance with VinFast's responsibility, there are some cases of damages in which customers will not be benefited from VinFast’s warranty, including:
- Damage caused by using counterfeit spare parts
- Damage caused by misuse and excessive use of the vehicle
- Damage caused by not following the maintenance schedule.
- Damage caused by using the vehicle in flooded conditions or by foreign objects.
