When in need of VinFast 24/7 rescue service, customers first need to contact the hotline 1900 23 23 89. Then, the customer provides personal information, the location of the incident, and the vehicle damage status for guidance on handling simple problems on their own.

In case the customer cannot handle it by themselves, the technician technicians will directly handle the repairable items corresponding to the service supply capacity of each distributor, and service workshop according to the mobile repair service operation process (Mobile Service).

For damage that VinFast believes cannot be repaired on the spot, the customer's vehicle will be towed to the nearest distributor or service workshop.

Customers assess the quality of VinFast's 24/7 rescue service after completing the rescue. User opinions will help VinFast improve service quality and improve customer experience in the future.