What warranty coverage is provided outside eligible regions?
To help customers make informed decisions when relocating or operating their vehicles internationally, VinFast would like to highlight the following considerations:
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Which markets have country-specific warranty coverage?
Due to market-specific distribution structures and service infrastructure considerations, warranty coverage is currently limited to the country in which the vehicle was originally purchased in the following markets:
• Vietnam
• Indonesia
• India
• Philippines
• Kazakhstan (CIS region)
What are the standards for cross-border warranty coverage?
Cross-border warranty coverage is available only in regions that satisfy the operational, technical, and service requirements necessary to ensure consistent ownership experience and the highest standards of customer support. These requirements include:
Which regions are eligible for cross-border warranty coverage?
In regions where vehicle specifications, service systems, and parts support are standardized, customers may receive warranty services when operating their vehicles across countries within the same eligible region.
What is the scope of VinFast car warranty?
The warranty covers the repair of defects in software, component quality, or VinFast assembly errors provided that the product is properly used and maintained, it does not cover items not subjected to warranty terms and conditions.
Replacement parts in the warranty are the smallest genuine parts and components provided by VinFast.
What are the steps involved in VinFast car loan appraisal?
To verify an online bank loan when buying a VinFast car, customers need to visit https://shop.vinfastauto.com/vn_en/tham-dinh-vay-o-to and follow the below instructions:
+ Step 1: Fill in the registration form with the customer's full name, date of birth, ID, phone number, email, current residence, education, marriage status, a Techcombank office that customers want to be served.
How do I activate the virtual assistant on VF Nerio Green?
- First Activation & Installation
The first time you activate the Virtual Assistant, the system assists you in setting your personal preferences and introduces the main features of the system. To change the settings, go to Settings > Virtual Assistant.
The settings page allows customization:
• Gender - Set the gender of the Virtual Assistant
• Voice - Set to North/South accent for Virtual Assistant
• Mode - Set virtual assistant mode Continuous chat (Allows continuous chat without repeating the voice command “Hey VinFast”)
Can other electric cars be charged at VinFast charging stations?
Currently, the battery charging service at the VinFast charging station system only applies to customers using VinFast electric vehicles.
As such, electric vehicle drivers of other brands will not be able to use the charging service at VinFast stations.
Does VinFast's 24/7 rescue service work on holidays?
VinFast car rescue service operates 24 hours a day, 7 days a week, including holidays and Tet.
What is VinFast 24/7 rescue service process?
When in need of VinFast 24/7 rescue service, customers first need to contact the hotline 1900 23 23 89. Then, the customer provides personal information, the location of the incident, and the vehicle damage status for guidance on handling simple problems on their own.
