The exclusions of the VinFast 24/7 rescue service are as follows:
- Vehicle owners do not comply with VinFast's recall recommendations.
- The owner makes structural changes to the vehicle outside the scope of VinFast's permission.
- The user abuses the vehicle or uses it for a wrong purpose such as racing, off-road, overloading, or other purposes not allowed by VinFast or the law.
- The driver intentionally drives on harsh terrain such as potholes, debris, and many other obstacles ...
- VinFast refuses to deal with requests for indirect costs incurred during the rescue process, including: loss of time and vehicle owner's income, morale loss, commercial loss, phone costs, etc.
- The cost of returning the vehicle to the owner after the rescue and the repair is completed will not be within the scope of the VinFast rescue policy.
- In the event of natural disasters, epidemics, or force majeure, VinFast's ability to provide rescue services may be limited